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Do pendants come with silver chains or cords?
How big are your pendants?
How can I leave feedback after a purchase?
What is your 2009 Art Show Schedule?
What is the alternative payment option?
Will I be able to return a purchase?
How do I make a custom order?
Do your glass coasters ever slide on the table or do glasses slide off the coasters?
Will you gift-wrap or write personalized messages?
I live in Ithaca. Can I stop by the studio to see your work?
What fusing schedule do you use for your dichroic pendants?
How many small pendants can you produce a day, for a bulk order?
How durable are your coasters?
Can you make a coaster set from a picture that I supply?
Do you have a portfolio of past work available?


Do pendants come with silver chains or cords?
We sell pendants and chains separately rather than including them in the cost as many people own one they'd like to use. Please see the chains that we offer at: http://sunriseglassart7.ecrater.com/category.php?cid=552424

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How big are your pendants?
The sterling silver bail is 1/4 inch. You can use that as a reference or email me for precise dimensions on any particular pendant. (Lisa@SunriseGlassArt.com)

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How can I leave feedback after a purchase?
If you pay using google checkout, you will receive an email from ecrater asking for your feedback. We'd greatly appreciate hearing about your experience! Alternatively, you may email a review to me at Lisa@SunriseGlassArt.com, to be posted on this site.

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What is your 2009 Art Show Schedule?
May 29-31: Ithaca Festival, Ithaca NY July 3-4: Irondequoit Festival, Rochester NY Sept 12-13: Memorial Art Gallery Clothesline Festival, Rochester NY Sept 18-20: Jordan Fall Festival, Syracuse NY Sept 26-28: Naples Grape Festival, Naples NY Oct 3-4: Fall Foliage Festival, Cohocton NY Nov 7-8: Manlius Historical Society Show, Manlius NY Nov 13-15: Holiday Shoppes by the Junior League, Syracuse NY Nov 21: Corning Holiday Show, Corning NY

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What is the alternative payment option?
If you live in Ithaca, you may pay cash for your purchase. We will deliver orders of $100 or more within the Ithaca area, and you pay no shipping costs. To avoid shipping fees for smaller orders, you may pick up your glass art at the studio.

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Will I be able to return a purchase?
If you are at all dissatisfied with your purchase, please return it within 5 days of delivery for a full refund of the purchase price, excluding shipping costs.

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How do I make a custom order?
Please email us, at: Lisa@SunriseGlassArt.com To view a sample of past creations, go to: http://picasaweb.google.com/lisa.gerstenberger/SunriseGlassArtPortfolio

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Do your glass coasters ever slide on the table or do glasses slide off the coasters?
No, all of our customers report that they love the coasters and that they work amazingly well. One customer loved her coasters so much that she ordered nearly 150 custom coasters for her wedding. She placed one at each at table setting and to sent one home with each guest as a wedding favor.

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Will you gift-wrap or write personalized messages?
Yes, we can gift-wrap your item at no extra charge. Simply email us after placing your order. We also make cards decorated with fused glass. We will write your personal message to the gift-recipient at your request, for no additional charge. Please email us at: Lisa@SunriseGlassArt.com

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I live in Ithaca. Can I stop by the studio to see your work?
Certainly! Just email me (Lisa@SunriseGlassArt.com) to arrange a time.

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What fusing schedule do you use for your dichroic pendants?
I use all COE 90 compatible glass and I use the following fusing schedule: Ramp the kiln at 300 degrees F per hour to 800 degrees. Hold for 5 minutes. Ramp at 900 degrees/hour to 1375 degrees (for a full fuse). Hold for 20 minutes. Ramp at full to 900 degrees. Hold for 30 minutes. Ramp at 200 degrees/hour to 400 degrees. Cool at natural rate to room temperature. This kiln cycle usually takes about 16 hours to complete and produces fully rounded and fused pendants.

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How many small pendants can you produce a day, for a bulk order?
We can create about 20 pendants per day, depending on the exact pendant size. Please allow 2-3 weeks for delivery if you request glass colors that we do not have in stock.

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How durable are your coasters?
The coasters and the pendants are all pretty sturdy. I've seen them dropped numerous times, and not one has cracked. Similarly, the pendants are extremely difficult to break.

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Can you make a coaster set from a picture that I supply?
Yes, I can, within limits. Please email me to discuss possibilities (Lisa@SunriseGlassArt.com).

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Do you have a portfolio of past work available?
Yes. For a selection of past work, please visit: http://picasaweb.google.com/lisa.gerstenberger/SunriseGlassArtPortfolio

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Last Updated: 12 Aug 2014 18:45:20 PDT home  |  about  |  terms  |  contact
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